Generally, a download manager enables downloading of large files or multiples files in one session. Many web browsers, such as Internet Explorer 9, include a download manager.
Stand-alone download managers also are available, including the Microsoft Download Manager. If you do not have a download manager installed, and still want to download the file(s) you've chosen, please note: • You may not be able to download multiple files at the same time. In this case, you will have to download the files individually. (You would have the opportunity to download individual files on the 'Thank you for downloading' page after completing your download.) • Files larger than 1 GB may take much longer to download and might not download correctly. • You might not be able to pause the active downloads or resume downloads that have failed.
The Microsoft Download Manager solves these potential problems. It gives you the ability to download multiple files at one time and download large files quickly and reliably. It also allows you to suspend active downloads and resume downloads that have failed. Microsoft Download Manager is free and available for download now. • Use this Microsoft 2010 Visio template to document your help desk process flow and measure activity. This template provides a basic overview of a typical help desk process, from the point of problem identification to resolution.
By mapping call data to the process flow, this template also shows how you can get a summary view of actual help desk activity and performance each month, including total number of calls, average wait per call, average time on call, and total percentage of calls resolved. Eskiz dlya batika. This template could also be customized for similar customer-facing processes, such as telemarketing, order processing, and field service.
Highlights: ITIL Process Map for Visio Compatibility • ITIL Service Lifecycle (2011 Edition): 100% compatible (covers Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) Design Flowcharts in BPMN notation illustrate the ITIL processes and provide a reference that can be easily understood and maintained: • Intuitive, clear-cut layout in four levels of detail • Navigable (linked shapes allow drill-downs to more detailed views or jumps to peer processes) • Fully customizable Visio drawings. Special features for Microsoft Visio® • Specifically designed to make optimal use of Microsoft Visio®, including a special Visio stencil with custom master shapes • User-friendly Excel repository and custom Visio add-in, adding features to Visio that allow you to maintain central object information in a database (check out our special page with additional information on the!) • in Excel format.
License model Simple license model based on sites - no recurring subscription fees. Contents in detail: ITIL Process Map for Visio ITIL reference process models for Visio Process diagrams in four layers of detail illustrate the interrelationships of the ITIL processes and allow drilling down into the process details: Level 0: The ITIL Service Lifecycle The ITIL top-level processes (service lifecycle stages) and their interrelationships on one single page. This is the main entry point into the Visio process model. Level 1: ITIL service lifecycle stages A set of 5 Visio diagrams for each stage of the ITIL service lifecycle, illustrating the ITIL big picture.
Level 2: ITIL main processes A set of 24 diagrams for the ITIL main processes (e.g. Change Management). These Visio diagrams show on one single page what an ITIL main process is about. From here, the user is able to open detailed BPMN process diagrams on the sub-process level using hyperlinks. Level 3: BPMN - ITIL process details The ITIL Process Map for Visio includes 126 detailed process flows in BPMN (Business Process Modelling Notation) for all ITIL processes. These Visio ITIL templates contain • A complete view of all process inputs and outputs • Detailed activity sequences • Responsibilities for the activities, indicated by ITIL roles • Linked checklists and document templates • A short description of the process objectives. ITIL RACI matrix An ITIL RACI matrix illustrates the participation of the ITIL roles in the various ITIL processes: RACI matrix in Excel format Our ITIL RACI Matrix comes in the form of an Excel table.